Service That Actually Feels Like Service

At OpenRoad, service isn't just a department, it's a promise. We believe insurance should feel straightforward, responsive, and human. That means real people who answer the phone, knowledgeable team members who actually listen, and digital tools built for clients who want fast, easy self-service on their own terms.

The Numbers Back Our Commitment To Collectors

Our Best Claim?
We Make The
Process Easy

Report Your Claim

The easiest way to report a claim is online, log in to your OpenRoad account or head to our claims page anytime, 24/7. Prefer to talk it through? Our claims team is just a phone call away.

A Dedicated Claims Specialist Who Has Your Back

A dedicated claims adjuster will be assigned to your claim. They will review the situation, explain your coverage, and guide you through the next steps.

Evaluating Your Repairs

Your vehicle’s damage will be evaluated through photos, an inspection, or a repair estimate from the shop of your choice. From there, they'll work with you and the repair facility to put together the right plan to get your car back to where it needs to be.

With You From Start to Finish

You choose the shop you trust. We’ll work closely with your shop throughout the process to make sure all damage is addressed and your car is properly restored.

Direct Payment and Claim Resolution

Once repairs are approved, payment is issued directly to you or the repair facility. Your claims specialist will stay in contact with your shop until your vehicle is completely repaired and ready to hit the road.

Get a quote See Claims Guide

We’ll Never Leave You Stranded

Because being stuck is stressful enough. Every OpenRoad policy comes with up to $150 in towing and labor coverage per vehicle, per year. First, get you and your car to safety. Then Contact OpenRoad Claims Team (Phone, Claims Page, Portal). Then, get reimbursed. No add-ons, no extra fees, just built right in. Pick your provider, we'll pick up the tab. It’s that simple.

View our coverages